Shipping Information

At Rupurva, we are committed to delivering your order safely, securely, and as quickly as possible. Every order is carefully processed, packed, and dispatched from our fulfillment center to ensure a smooth delivery experience.

All Rupurva orders are shipped exclusively through Delhivery, one of India's leading logistics and delivery partners. Once your order is dispatched, you will receive tracking details via SMS, WhatsApp, or Email.

Order Processing

Orders are typically processed within 24–48 business hours after successful payment confirmation. Orders placed on weekends, public holidays, or during peak sale periods may require additional processing time.

• Order Verification
• Quality Check
• Packaging & Dispatch
• Shipment Handover to Delhivery

Estimated Delivery Timelines

Delivery timelines may vary depending on your location and courier operations.

• Metro Cities: 2–5 Business Days
• Tier 2 & Tier 3 Cities: 3–7 Business Days
• Remote Locations: 5–10 Business Days

Please note that delivery timelines are estimates and may occasionally be affected by weather conditions, public holidays, regional restrictions, or courier network delays.

Shipping Charges

Shipping charges, if applicable, are displayed during checkout before payment. Promotional offers that include free shipping will be clearly mentioned on the product page or checkout page.

Order Tracking

Once your order has been shipped, you will receive a tracking number that allows you to monitor your shipment's progress in real time.

Delivery Attempts

Our courier partner may attempt delivery multiple times if the recipient is unavailable during the first attempt. To avoid delays, please ensure that your registered phone number is reachable and that someone is available to receive the package.

Incorrect Address Information

Customers are responsible for providing accurate shipping details at the time of placing an order. Rupurva shall not be responsible for delays or non-delivery resulting from incorrect, incomplete, or inaccurate address information provided by the customer.

Shipping Delays

While we strive to meet all estimated delivery timelines, unforeseen circumstances may occasionally cause delays, including:

• Severe weather conditions
• Natural disasters
• Public holidays
• Transportation disruptions
• Regional restrictions or local regulations
• Courier operational issues

In such situations, we appreciate your patience and understanding.

Lost or Damaged Packages

If your package arrives damaged or if tracking indicates delivery but you have not received the shipment, please contact our support team within 48 hours of the reported delivery date so that we can investigate the issue with the courier partner.

International Shipping

Currently, international shipping availability may vary based on destination country and product category. Delivery timelines for international orders are typically longer and may be subject to customs clearance procedures and local regulations.

Need Assistance?

For any shipping-related questions, please contact our customer support team.

Email: support@rupurva.in
Phone: +91 74284 86945

Thank you for choosing Rupurva. We are committed to ensuring a reliable and hassle-free delivery experience for every customer.